Terms and Conditions
1.‑ Purchase Process
To complete an order, follow these steps:
1.1‑ ITEM SELECTION
To search for items, browse the menus in the top navigation bar or use the homepage search tool. Note that this search only grants access to windows—not accessories.
Windows or window kits are organized in three category levels: Brand, Model, and Version. Once you have chosen the desired version, you must configure it by selecting the “Material Combinations” and the “Add‑ons.”
Material combinations allow you to choose the materials, their colors, and thickness.
Add‑ons include standard sliding hatches for the order. Kit options only allow adding sliding hatches on both driver’s and passenger’s windows together. If you want only one sliding hatch, you must purchase the windows separately. After adding the last one to the cart, click “CHECKOUT” in the “Product successfully added to your cart” pop-up. You can also access the cart anytime from the “CART” icon at the top right.
1.2‑ CART OPTIONS
Once in the cart, you have several configuration options before proceeding to “CHECKOUT.”
You can remove items by clicking the trash bin icon next to each line.
You can also adjust the quantity of each item.
Once you have reviewed the items, click “CHECKOUT” to begin. The shipping cost shown in the cart is not final and will be updated after choosing a shipping method in the following pages.
1.3‑ PERSONAL INFORMATION
**Order as guest**
On the next page, you will need to provide your first name, last name, and email address. Optionally, you can set a password to create an account on our website for faster future orders. Date of birth is optional.
**Register / Sign in**
If you already have an account, click “Sign in,” enter your email and password, and then click “CONTINUE.”
1.4‑ ADDRESSES
Fill in your shipping address as accurately as possible. Tick the checkbox below if you wish this data to be used for invoicing too.
Click “CONTINUE.”
1.5‑ SHIPPING METHOD
Select your shipping or pickup option. The cost will be updated once you select it.
If you’d like to provide delivery instructions, use the comments section.
Click “CONTINUE.”
1.6‑ PAYMENT
Currently, Racing Window® accepts payment via PayPal, bank transfer, Bizum, bank card, or bank cheque. Our website uses HTTPS to ensure secure communication and protect user data.
In the final step, choose one of the five payment methods and you will receive all the necessary information to complete it easily. If you select PayPal, Bizum, or bank card, you will be redirected to the secure external platforms of PayPal or Santander Bank (for Bizum and card payments).
If you select bank transfer, you’ll receive an email confirmation containing our banking details and order number. Use this information to make the transfer, include the order number as reference, and send us the payment proof.
If you opt for a bank cheque, send it to our address for the full amount and made payable to Carpintería Inglés S.L.
Finally, you must tick the checkbox to accept the terms of service and the cancellation policy without reservation.
Before clicking “ORDER WITH PAYMENT OBLIGATION” to finalize the order, review the summary of all the details, and click the pencil icon in each section to make any necessary changes.
Once completed, you will receive informational emails during the different stages of your order.
2.‑ Sales Conditions
2.1‑ Delivery Time
The delivery time for each item equals the dispatch time from our facilities plus the transportation time, which varies based on destination. The dispatch time is listed in each product description.
2.2‑ Shipping Costs
All shipments are made via the courier company TIP‑SA using their economical 24 to 48‑hour delivery service for mainland Spain. If you need faster delivery, contact us before placing your order to arrange TIP‑SA premium service. Regardless of the shipping method selected, we will provide you with a tracking number.
The shipping cost is calculated automatically during the order confirmation process once the shipping method is selected, before the payment screen.
3.‑ Payment Methods
For transaction security, Racing Window® currently accepts payments only by bank transfer or bank cheque.
In the final step of the checkout process, you must choose between these two options, and you will receive all the necessary instructions to complete the payment.
If you choose bank transfer, you’ll receive an email confirmation with our banking details and order number. With that information, arrange the transfer, referencing the order number, and send us the receipt.
If paying by bank cheque, you’ll be asked to mail your cheque to our address for the full amount and addressed to Carpintería Inglés S.L.
4.‑ Inquiries and Order Modifications
If you wish to place a custom-order or have any questions, contact us at info@racingwindow.com.
5.‑ Satisfaction Guarantee
5.1‑ Cancellation of Purchase
If the items received don't meet your expectations, or if you have changed your mind, you have 14 calendar days from receipt to cancel the order. Only items returned with both faces’ protective plastic films intact and in the original condition will be accepted.
You must cover the return shipping costs. Returns may be arranged using the same method and cost as the delivery itself.
To proceed, contact us by email at info@racingwindow.com.
5.2‑ Refund Processing
Refunds will be issued using the same payment method used for purchase, within 14 calendar days from the date we receive your cancellation notice and once the returned goods have been collected and inspected to ensure they are undamaged. Items must be properly packaged (original packaging not required). The refund covers the item cost and the initial shipping fee.
5.3‑ Special‑Order Products
Special-size products manufactured specifically for a customer cannot be returned or exchanged, except in cases of manufacturing defects. A product is considered “special-order” when it is not available for direct sale on the website and must be made upon customer request.